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Thursday, 24 September 2020

The 5 Importance Of Chatbots In New Marketing Strategies


In 2016, Business Insider's report on the use of emerging technologies in business showed that many business decision makers will adopt chatbots by 2020.

Some recent data show that 67% of online visitors interact closely with chatbots, and 58% of companies using chatbots are B2B companies. These AI automated assistants can process most of the 2 billion pieces of information between companies and their customers.

The use of chatbots in enterprises has reached a certain scale and continues to increase. How can B2B marketers use artificial intelligence-based platforms to increase the return on investment (ROI) of their businesses?

1. Enhanced inbound marketing

The Internet makes the cost of advertising lower, and advertising floods the Internet. Customers become numb and disgusted with a large number of advertisements. They prefer to find products by themselves. They prefer this process and believe that meaningful and lasting partnerships can be established.

2. Delight customers with content-driven marketing strategy


On the one hand, this kind of information is ignored by customers or sent directly to spam. Traditional online marketing methods have failed. The new content-driven marketing strategy can please potential customers and further realize the transaction. What buyers like most is the professional information conveyed by the content. From obtaining professional information from the seller, to doing research, and determining solutions, they need to get the help of seller’s marketers, chatbots can automatically communicate with buyers at all stages and at any time. Chatbots rely on artificial intelligence technology to simulate human-to-human interaction.

3. Chatbots improve customer experience

With chatbots, there will be the feeling that marketers and salespeople are always present.
For potential customers whose purchasers are decision makers, they may need this information at any time during the day to make a decision. This is a challenge for any sellers, because they are either in time cost or labor cost. It is very difficult for marketers or salespeople to be present at all times. But the chatbot can answer any questions of potential customers in a timely manner.

4. Chatbot optimizes the buying process

Chatbots can identify who is more likely to become a customer of his company during the initial answering of the question, and filter out others.
Next, the chatbot can guide potential customers to read the seller’s company’s blog and watch videos before buying, so as to better understand their products, services, purchase procedures, after-sales service and other important issues.

These features of chatbots can help sellers improve their return on investment (ROI).


5. Add new sales channels

The sales channel has increased from the previous LinkedIn to the current Facebook. Not only does Facebook have a larger scale of usage, but its multiple tools can help establish B2B customers more effectively. The Facebook Messenger chatbot has unlimited possibilities for generating B2B potential customers. Marketers can

  • Collect data and follow up
  • Generate customer insights to help marketers guide potential customers
  • Provide brand interaction for potential customers
  • Promote content to different groups of people
  • Make simple transactions

Chatbot technology improves the return on business investment by enhancing lead generation and supporting other B2B marketing strategies.


It has changed the B2B marketing method and saved hundreds of millions of manpower and time costs. This trend is still developing.



Source :

Monday, 10 August 2020

The main reasons for the rapid development of the artificial intelligence revolution and its impact on business


Artificial intelligence is called the fourth industrial revolution, or intelligence revolution. Like the previous three industrial revolutions, it will change the world, and the impact of this revolution will be more far-reaching and significant.

The key to this revolution is that artificial intelligence can make intelligent machines including computers, robots, drones and other devices "think" like humans. This process is to obtain information from a large amount of data, edit, organize, summarize, calculate, and then make decisions based on the processed information and take actions.

The rapid development of artificial intelligence is based on two main reasons

The development of digitization worldwide has enabled humans to have more data than ever before. The more data that artificial intelligence can access, the more accurate the information it can interpret. Just like watching a video on YouTube, the more you watch it, the easier it is to recommend other content you like.

Advanced technologies such as cloud computing and distributed computing have made it possible for computing power to develop rapidly, processing and understanding all data, and human beings are storing, processing and analyzing data on an unprecedented scale. Without this, the data will be worthless.

Whether it is a small company or a multinational company, whether it is a traditional industry or a new type of industry, all will be affected by this intelligent revolution.

And its impact on business includes the entire process, from how to create the product, how to market it, and how to optimize operations. This is something that every company must reconsider, so that it is conducive to its own companies to establish a corresponding and reliable artificial intelligence strategy to ensure that artificial intelligence is used to create greater value.

Human beings can use artificial intelligence to enjoy the dividends brought by new technologies, on the other hand, they also need to actively defend artificial intelligence from being used in immoral or evil ways.


#Artificialintelligence #bigdata #cloudcomputing #business #enterprise #company #strategy #product #marketing #operation


Source :
What Is The Artificial Intelligence Revolution And Why Does It Matter To Your Business?

Thursday, 6 August 2020

Chatbots Will Become More Polite


The coronavirus pandemic has caused many brick-and-mortar stores around the world to close, but online services have shown a growing trend, which ensures that there is an urgent need to improve customer service quality.

The latest research has found that powerful and personalized online services are essential for building trust between consumers and companies. This is especially true in online chat functions.

The lack of social influence may be one of the reasons why the company’s online sales have not grown. The pandemic has new requirements for improving the quality of customer service. This means that many companies have turned to artificial intelligence (AI-based) chatbots to do so.

In today's era where customers want personalized communication with organizations, providing polite and social support to users can be a challenge.

Through the case of Microsoft’s Tay, people hope that the chatbot can fully understand the nuances of politeness. This not only means that chatbot can simply say "please" and "thank you", but also knows when to soften the tone of the sentence and make politeness become an indispensable part of chatbot technology in the future.


#Chatbot #customerservice #business #retail #ecommerce #onlinesales #customersupport


Source : 

Monday, 3 August 2020

AI Chatbot's E-commerce Functions, Problems and Future

The unprecedented increase in e-commerce transaction volume has created tremendous pressure on customer service and created many problems. The quality of customer service urgently needs to be improved, and more innovative solutions are needed. Chatbots are the first step. Chatbots need to become smarter to help e-commerce retailers solve complex customer service problems. This requires integrated artificial intelligence.


How can AI-driven conversational chatbots help e-commerce?

Help analyze and improve buyer loyalty
Achieve the best customer experience
Provide customer sentiment analysis


What are the current security challenges of chatbots?

Two main security challenges
Chatbots may constitute including cheating or impersonating others, tampering with data, and theft of data.
If the system is improperly maintained, poorly coded, lacking protection, or due to human error, it may become vulnerable.
In the past few years, the implementation of Chatbot has matured to overcome these security challenges.


Can chatbots replace humans?

A well-functioning chatbot can make the customer experience nearly perfect, so that it is difficult to distinguish between interacting with a chatbot and a person. However, chatting with human is still required in some cases. Artificial intelligence-driven chatbots will not only deal with customers, but will also promote communication within the organization in the near future. This type of chatbot will be very effective in carrying out various human resource activities in the future. For the e-commerce industry, this is very important. At present, artificial intelligence chatbots still cannot completely replace humans.


What is the future of AI conversational chatbots?

Compared with conventional chatbots, AI-driven conversation chatbots will promote customer engagement in the e-commerce field. It can change the process of interacting with customers, and customers no longer need to deal with the limited options provided by the original chatbot. More chatbots will work like Alexa and Google Assistant.


#ecommerce #reatil #customerservice #customerloyalty #customerexperience #chatbot #artificialintelligence


Source :

Chatbots and the Future of Intelligent Customer Engagement




Thursday, 2 July 2020

KejiMart FAQs


Thanks for reading our Blog post about FAQs, we move FAQs from website to here, it's easy for us to update and organize questions here.

Please read these frequently asked questions carefully, they will help you to better use our marketplace and work well with companies/freelancers.  


BUYER & SELLER


1. What is KejiMart, how does it work?
Kejimart is a small business tech marketplace which connects small companies and freelancers, business owners browse the selection of freelancers offering services, and to place orders in just one click. 

2. How do I register as a Seller/Buyer? One user sign up, you are both seller and buyer. There are two ways to register.

Fill out the short form with a password.

Sign in directly with your Google account.

For those who want to provide/look for services globally, we suggest you sign up with your Google account.   KejiMart Register

3. How many days should a project be done?
Sellers usually list their approximate days which finish a project, but that suppose there is one buyer. In many situations, one seller handles several projects at same time, buyers and sellers need to negotiate project development and revising days, this protects buyers and also helps sellers to arrange their time reasonably, we usually suggest finishing a project within 30 - 40 days which include development and revision. 

4. How to set up a project delivery date?
Buyers and Sellers negotiate the project delivering date first, then Buyers Hire for job, select Date and Time, the Time depends on Working Hours shown on Seller’s Ad page. Sellers would deliver projects before the Date and Time.

BUYER


1. How do I set up billing information?
If you only work as a Buyer, follow this instruction. Sign Up an account, then in your account, click Profile > Setting > Credit cards to add your credit card. If you want to be both Buyer and Seller, please also check Seller - How do I take payments?

2. How do I get a refund if I’m not satisfied with the project/developer ?

Cancelling project would waste time for both parties. Please negotiate first with Sellers.

(1) Try to postpone the project delivering date and get partial refund, but finish the project in a new appointed delivering date. 
(2) If you keep cancelling and getting a refund, please contact us at support@kejimart.com, we will help to refund you.
(3) For refunding quickly, please follow the steps to start refunding.
Login to your account. Dashboard > Transactions > Seeker , click the small i sign (Transactions Details) on the left of Date. You may either take a screenshot and attach it to email us, or just write the content down to email us, which include Date, Orde Number, Service Title, Total, Seeker, Provider, Status.

SELLER


1. What is the limitation for joining as Sellers?
For those who want to join as Sellers only, since we currently use Stripe to process payment, please check Stripe availability in your countries.  Stripe Global 

2. How do I take payment?
After signing up, you are required to connect to Stripe Connect account, with the connection, your payment will be transferred to your bank account.
Please check our Blog post to help you connect to Stripe Connect.

3. Why don't my services show up?
As we currently use Stripe to process payment. Sellers are required to connect to Stripe Connect account for processing your payment, your services won't show up until connecting to Stripe Connect.
Please check our Blog post to help you connect to Stripe Connect.

4. How do you charge commission ?
Currently we use Stripe Connect to process payment, Stripe charges 2.9% + $0.30 for each transaction. After deducting Stripe fee, we split the rest, we take 15%-16%, others will be transferred to you.



Friday, 19 June 2020

KejiMart Sellers Need To Connect Stripe Connect


We try to make convenience for both Sellers and Buyers on our marketplace. We uses Stripe Connect services to take and process payments, this includes make payment to our sellers.

As part of the onboarding process when signing up to our marketplace, sellers will be required to create a Stripe Connect Account. You will see the below message on their Dashboard upon signing up:

“ You have not connected the Stripe Connect. Your items will not be visible on the marketplace until you connect. “


 


You have 1 message in Settings, click the Cashout, it shows following message, 
You must create or connect to an existing Stripe Connect account in order to sell on the marketplace. Your items will NOT be visible until you connect.





Click the blue button, Connect with Stripe





Due to we already have a Stripe Connect account, so click Sign in on right top corner.






click Continue, 





Click Connect my Stripe account, then your are re-directed back to your Dashboard. 



“ You have not connected the Stripe Connect. Your items will not be visible on the marketplace until you connect. “  NOT SHOWED TO YOU, now you can list services, also you may check Setting > Cashout again, it shows following message.





You can go to  Settings > Profile where you can create/edit your profile.


 As we have created a Stripe account, and get a Stripe Connect also, so it's very easy for us to connect in KejiMart. 

You can create Stripe account and get Stripe Connect during connecting in KejiMart. We suggest you get a Stripe account first, there are two steps to get a Stripe Connect account, 

1. Sign up a Stripe account. 
2. Apply for Stripe Connect, Stripe creates it for making convenience for small businesses, freelancers, it's very easy to get it. 

                                 
*IMPORTANT: If you add your services before creating or connecting to your Stripe Connect Account, your services will be hidden from the browse page until you create or connect to your Stripe Connect Account.













Wednesday, 10 June 2020

10 Benefits Of Using Artificial Intelligence To Process Invoices


The application of artificial intelligence in business has become more and more extensive and deep. The entire accounting system will use artificial intelligence to improve efficiency. Invoice processing in accounting work is a time-consuming and laborious project. The use of artificial intelligence will greatly Improve the current situation.

10 Benefits Of Artificial Intelligence Processing Invoices


1. Digitize invoice processing
This is to exert the powerful power of artificial intelligence. The digitization process will save a lot of storage space, and can integrate online resources with other functions to reduce the chance of losing invoices.

2. Automatically read invoices
Use artificial intelligence to read, no need to set time.
Many invoices have these problems, like being fuzzy, scribbled, damaged, or incomplete. These will cause a lot of trouble to the invoice processing staff and waste a lot of time. But using artificial intelligence can automatically read invoices, saving a lot of manpower and time.

3. Read delivery notes automatically
A system using artificial intelligence will check your purchase orders and match them.
This process also reduces a lot of manual and repetitive operations, improves efficiency and reduces errors, and can help optimize the logistics process.

4. Remove all manual data entry tasks
In the past, the input of invoices was done by manual operation, the work efficiency was low, and it was prone to errors, and caused a large amount of work backlog, and the staff were under great pressure. The use of artificial intelligence to further improve this process, which will effectively solve the problem of backlog in the invoice processing process.

5. Automate all workflows
The artificial intelligence invoice processing system will automate the entire invoice processing process, including data input, reading, review, proofreading, etc., and the entire process is completed by artificial intelligence in the backend.

6. Process invoices in real time
Unlike previous invoice processing, 1 week, or 15 days, or 30 days. The artificial intelligence invoice processing system can process invoices in real time. At the same time, it can also generate timely financial reports. This allows company managers to keep abreast of financial information in a timely manner, which is conducive to optimizing operations and improving the efficiency of capital use.

7. Automate credit notes
The artificial intelligence system will further improve the efficiency and more effective inventory management. When the sold goods are returned, or the goods are incomplete, damaged, etc. and a credit notice is required, the credit notice will be automatically generated .

8. Improve financial management overall
Artificial intelligence is used to manage finance, and it can provide technologies such as face recognition and fingerprint recognition to improve security. At the same time, it will also be more effective in preventing fraud. This includes the identification, inspection, reminder, and tracking of different consumption behaviors, consumption items and consumption locations.

9. Improve reconciliation
In general company financial management, this is also a time-consuming and labor-intensive project that requires a lot of manual operations. With the assistance of artificial intelligence, automatic reconciliation will be achieved. As the entire process is automated, staff in the finance department will have more time to manage cash effectively.

We look forward to the near future, there will be robots to help the finance department count cash, we all believe this date should not be too far.

10. 70% cost reduction
Realize the automation of the above invoice processing, which can reduce the cost by 70%. This includes only the total time and labor cost saved by replacing all manual operations, including manual input, manual review, proofreading, and reconciliation.


In Conclusion


Artificial intelligence used in the finance department will effectively reduce repetitive manual work, greatly improve accuracy and automation, use funds more efficiently and improve overall operations and significantly reduce costs.


#ArtificialIntelligence #Accounting #Invoice  #business  #Automation







The 5 Importance Of Chatbots In New Marketing Strategies

In 2016, Business Insider's report on the use of emerging technologies in business showed that many business decision makers will adopt ...