Chatbot Building Platform – Chatfuel For Business

Chatbot Building Platform - Chatfuel

General :

Chatfuel is a user-friendly bot-building platform with Easy drag-and-drop interface, people even without any coding skills can also create a simple chatbot with it. With many plugin, it can realize more advanced functions, it can connect to live chat in case this really need.

Serve Platforms :

Chatfuel is one the most popular chatbot building platforms for Facebook Messenger, which currently 46% of all Messenger bots run on it.

What Chatfuel Chatbots can do for your business :

In Marketing - Campaigns and Broadcasts

One of the most powerful features it offers for chatbots created by Chatfuel is its ability to send specific information to users on a regular basis and to give you more flexibility in what time you send information to customers in which market segments, this is using Sequence to broadcast and reach your audience directly. It allows you to choose to send immediately or at a later time, but keep in mind that don’t send promotional content, or your chatbot will be blocked by Facebook.

Sequence is ideal for re-targeting and optimizing conversions through chatbots, so they can have a huge impact on your business and sales.

Benefits of Using Sequences

Collect potential sales leads. You can use Sequences to send information to people who are interested in your product but who have not purchased it, or who participate in various events.

Create value and increase user engagement. With Sequences, you can share updated content with users at specific times.

Provide a personalized user experience. Chatfuel's People tab allows you to assign attributes to users and subdivide them to different segments. Therefore, you can easily send personalized content. If a user or group of users shows interest in certain products, you can send them relevant Sequences.

Customer Services

It starts with Welcome Message, with user’s first name, then come with any buttons which you most like for users to choose, such as About which briefly introduce your company, or your major products, or FAQs, or Return Policy, or direct users to visit your store, office etc.

Chatfuel provides Live Chat option, by choosing Live Chat button, users can chat with customer services representatives.

The Custom and System Attributes helps you better understand your customer and provide better customer service in the future. 

Payment and E-commerce

Chatfuel provides full E-commerce functions, from placing order to process orders, take payment and ship items.

Combine Google Dialogflow, which uses machine learning to understand the complex meaning of messages.

The Shopping Cart and Shipping, buyers can view all added items in it, manage quantities, delete items and view the total cost of your order.  Chatfuel’s built-in geolocation feature, lets the bot find buyers and buyers just need to confirm their address, after confirming address, buyers will receive message that their items are on the way.

Chatfuel uses Stripe to accept payment in your bot, this option is helpful even if you (or your customers) are not located in the United States.

Analytics

After building a chatbot, you definitively need to know its performance, Chatfuel provides analytics for evaluating it. You can track total users, conversion rates, user engagements. You can also integrate Google Analytics with Zapier.

Integration To Get Advanced Features

Chatfuel can work with almost 1500 Apps, using this app you'll be able to automatically update content in your chatbot.

Zapier is one of platforms which can provide the integration between Chatfuel and these Apps.

Major Apps include Google Sheets, Mailchimp, Vimeo, Gmail, Google Calander, Slack, Facebook Pages, Wordpress, Salesforces, Shopify, Hubspot CRM, Zendesk, Zoho CRM, Youtube, Instagram, Google Drive etc.

Templates

There are almost 100 templates available, easy for your chatbot look professional, very convenient for starters.

Plan and Pricing

Free Plan up to 1000 subscribers with basic features.

$15 Monthly, no subscribers limit, precise targeting with Facebook Ads, multi teammates allowed.

$199 Monthly, no subscriber limit, with VIP support, synced cloning, bot building help and Facebook Ads set up. 

Basic Benefits Of Integrating AI Into A Chatbot

AI Chatbot Can Answer Complex Questions For Your Business

Integrating AI into your bot will make it smarter and more efficient. With the enhancement, your bot (AI chatbot) can:

• 24/7/365 Answer questions automatically and continuously to increase revenue.
• The AI chatbot learns to answer a variety of common questions, which means that you will gradually need fewer human to answer these common questions, thus significantly reducing customer service costs.
• Engage users with a high-tech experience. It is an extraordinary experience to talk to the AI chatbot and let it fully understand. The AI chatbot is still a new thing for most users, making the conversation experience more engaging and exciting.
• The AI chatbot will collect a lot of useful data during the interaction with the user. You can automatically extract this data from the information collected by the bot.
• AI chatbot can communicate in multiple languages with training, which will expand your business around the world.

Integrated AI chatbots can accurately answer complex questions

Suppose a user sends a message "I want to buy a ticket" to a chatbot without an integrated AI. If the chatbot responds with the key phrase "buy ticket", the following response will be made.

"I want to buy a ticket"

"What time and date?"

Now let's assume that the user sends a relatively complicated message "If I buy a ticket today, can I cancel it later, I mean in case?" Chatbots without artificial intelligence can only send the same, pre-set messages. : "What time and date?", this does not answer this question accurately.

But the chatbot with Dialogflow can distinguish between the two messages, even though they share a key phrase "buy tickets.

"If I buy a ticket today, can I cancel it later, I mean in case?"

"Okay, just say cancel my ticket."

Dialogflow uses Natural Language Processing (NLP) to help chatbots understand the true intent of the information sent by users. If your chatbot can understand the user's true intent, then it can respond to the message correctly.

What type of AI Chatbot is right for you

We know that Chatbot can be smarter and response more accurate by integrating AI in it.

Which AI chatbot will be developed depends on what you want it to do, as this involves development cost.

If your chatbot only responds to some fixed questions by text or voice, its functions are to focus on collecting some information from users, called Collector chatbot, which can be smarter in the future by integrating the collected information.

Another is a more intelligent AI chatbot, which is used to understand more complex user needs as mentioned above. Usually this type of smart chatbot is also called Helper chatbot, which is the smartest AI chatbot so far. It can help users make reservations, purchase products, seek information, and more.

Some Common AI Chatbot Development Platforms

AI Chatbot can be smarter and provide more help in your business.

In fact, the development of AI chatbots is not as difficult as imagined, it does't require high costs either. The development cycle is not very long and can be adopted by most companies.

The following are some commonly used AI Chatbot development platforms, we will introduce more platforms and more detail in the future.

Chatfuel

ManyChat

Flow XO

MobileMonkey

Botisfy

5 Most Common Work Chatbots Do For Human Resource Team

Chatbot Helps in Human Resource 

Chatbot is being widely used in many business fields, here are the five most common work chatbots can do for human resources departments.

Answer FAQs

Frequently asked questions come from both candidates and employees

Candidates often have a lot of questions about positions, teams and companies. The HR department has often repeatedly answered these questions so many times, and is tired of it, but chatbots are always happy to answer these questions.

Similarly, internal employees often spend a lot of time looking for relevant information. With HR chatbots, employees can quickly get the answers they are looking for without having to search websites, web pages, files, and more. Besides saving time, this can also improve employee productivity.

Compared to humans, chatbots are more efficient and comfortable, and HR departments can spend time on more important issues.

Automate Recruitment Process

Chatbots make recruitment easy and automate, such as screening candidates, scheduling interviews, and managing candidates, all of these take up a lot of time on the HR team.

Easy Orientation

Another automated process is the employee onboarding and orientation. Usually new employees have many similar questions to ask the human resources team. Now these questions can be answered by the chatbot.

Simplify Employee Management

Other processes that can be automated include attendance tracking, goal tracking, performance evaluation, employee surveys, and tracking of paid vacation balances.

An important part of human resource management is the annual assessment. Many HR managers believe that the traditional review process is outdated and not effective. Chatbots can provide performance assessments and feedback more effectively.

Chatbots save the HR department a lot of time and they can do more valuable work, such as employee development.

Better for Training

Chatbots make employee training more effective. Previous trainings were demonstrated through video or PPT. It was tedious for employees, and chatbots make employees involved and interacted. Chatbots allow employees to perform at their own pace, as long as they are completed at the specified time.

How Does Chatbots Benefit Sales and E-commerce

Chatbot Helps in Sales and E-commerce

Chatbots are setting transformation in the world of e-commerce since they help recreate the user experience with business replacing it with experience with friends.  Chatbots are driven by predefined rules and are developed with AI that makes them adapt and learn the multifaceted business problems. This is the reason why they are able to quickly respond to user inquiries. Several benefits are there of sales and e-commerce chatbots such as:

Create Personalized Interactions

Chatbots are useful in visitors’ data collection that can make product recommendations and suggestions better. With better understanding of customer needs, inquiries and their preferences, it is possible to personalize the products pages accordingly that help develop customer affinity and loyalty. Based on this data, chatbots can also make suitable suggestions for alternate products and provide notification about out of stock items.

Improve Overall Customer Engagement

The overall customer engagement is enhanced with the help of chatbots since they offer efficient customer assistance and that too without relying much on human support. In this manner, customers are able to get proper and on time solutions for their queries. This improves brand image that, in turn, help in increasing the revenue.

Introduce Products Like a Salesman

The expectations of present customers demand businesses to be available 24*7. The option of having round the clock service is expensive. But chatbots help eliminate this cost while ensuring that demands of customers are catered on immediate basis. Chatbots introduce the products similar to a salesman and that too with 24 hour support irrespective of the time.

Take Online Orders Easy

With the help of chatbots, it becomes easy to take the online orders since they offer immediate response based on customer query and provide matching solution as well. Personalization plays a major role in this. With the help of consumer data, chatbots are able to provide appropriate suggestions. This enhances user experience in placing online orders that makes the overall process simple and fast.

Process Payments Fast

Payment processing is yet another factor that plays major role in forming the shopping experience for the customer.  The user need to select desired payment option from the available options and provide the relevant details as required. Fast payment processing is assured while taking proper care of personal information provided by the user for payment.

These are some of the many benefits offered by chatbots in sales and e-commerce that help in gaining significant boost for the business.

How Chatbots Can Help The Advertising And Marketing Strategy

Chatbot Helps In Advertising And Marketing

The computer programs that make use of artificial intelligence to mimic the conversation with people are termed as chatbots and these can completely convert the way of interacting with internet. The present day chatbots are very sophisticated and make use of top level artificial intelligence.  This technique is so very good that it is often difficult to distinguish conversing chatbots from actual humans.  

Chatbots are helpful in performing several different tasks within the sphere of customer interaction, customer service and several different marketing and advertising initiatives that remain at the top of funnel. Some of these include:

·         Easy analysis of customer data

·         Making subscription accurate and more efficient

·         Consumer analysis

·         Showing the personalized ads

·         Easily getting site feedback

·         Making subscription helpful

·         Getting contact info of the visitors

With the help of highly effective advertising like making personalized ads, chatbots efficiently enhance lead generation. One of its perfect example is Click to messenger facebook ad that enhance CTR to 60% and open rate to 80%.

Chatbots help to ease several advertising and marketing initiatives such as:

Customer Service

In the present day fast paced world, it is not possible to wait for more than half an hour to talk with someone for getting solution of a simple complaint that merely takes 5 minutes. In most of the cases, this customer service is terrible and do not serve helpful at all. Here comes the role of chatbots so that need not to wait for long.  Just drop a simple message and you will get answer in just a flash from customer service chatbot.  This helps enhance customer satisfaction.

Consumer Analysis

Programming can help chatbots to monitor customer data and track the purchasing patterns so that the company can develop marketing strategy accordingly.

Personalized Ads

Chatbot collects some initial information when a customer interacts with it via customer service inquiry. This information is used for making personalized ads that help in sales conversions.

Site Feedback

Chatbots can ask simple questions for gathering feedback by reaching out to the customers. This strategy helps a lot in website optimization.

Lead-nurturing

It becomes easy to form customized messaging with the help of customer information collected by chatbots. This helps attain higher rates of conversion by ensuring consumer movement in right direction.

Proactive Customer Interaction

Chatbots also help in the reach out initiatives with small actions to determine whether consumer is in need of assistance or not instead of waiting for the customer to initiate conversation.  

What Can A Multilingual Chatbot Do For Your Business

Multilingual Chatbot Benefits To Businesses

Building a multilingual chatbot is a smart way for any business that wants to reach customers outside the English-speaking world.

Multilingual Chatbot Help Your Business in Following

Improve The Customer Experience

A survey of online shoppers in ten countries found that 75% of people want to shop in their own language, so if you can use their native language, you would help them to complete sales faster and easier.

Increase Your Customer Base

Use multilingual chatbot to enable you to reach potential customers who are interested in your brand but don't speak English, present your product or service in their language, answer questions, accept sales and provide support. Multilingual chatbots give you the opportunity to expand your customer base exponentially!

Decisive Competitive Advantage

There is no doubt that a chatbot which speaks the customer's preferred language will help them understand and provide better service. This is the result of your emphasis on the user experience, which will give you a decisive competitive advantage, and your brand is more likely to win their business than a competitor who only speaks English.

Save Time And Effort  

Recruiting and training employees who speak a variety of languages ​​is almost impossible for many companies. But developing a multilingual chatbot, from market development to sales and customer support, is a simple, feasible, and affordable method.

Multilingual or Multi Language Chatbot Platforms

Multilingual chatbot or multi language can be built through many platforms, such as

kore.ai
smatbot
botsify
botbot.ai
chatfuel

Integrate AI tools will make your multi language chatbot smarter, such tools include

Dialogflow, Janis.AI, IBM Watson translator.

Chatbot Helps To Optimize Business Operations

Chatbot Helps In Business Operation

Modern businesses have chatbots as the new waves of tech making that are generating fresh opportunities in several business areas.  The concept of chatbots is not new but their usefulness has been exploited quite lately from point of view of businesses. Chatbots serve highly useful in optimizing the business operations in following manner:

Chatbot Works 24*7*365:

Need of lunch hour or breaks are not there in the case of chatbots and they never get tired. This helps them process requests of clients night and day without pauses or delays athwart the year. The new age customers do not like waiting for hours to get the desired information. Chatbots handle this demand efficiently with the ability of holding several conversations simultaneously and offering relevant information without any mistake. 

Chatbot Helps to Cut Total Operating Cost:

Hiring humans for the purpose of sales and marketing is never cheaper and if the goals are not met, it serves to be expensive. Chatbots help solve this problem with the ability similar to loads of human resources. This help in reducing the overall expenses drastically while enhancing customer satisfaction and raising the revenue.

Chatbot Keeps Developing And Maintaining Fee Low:

A full functioning chatbot implementation is faster and way cheaper than hiring human force for each of the tasks.  One person can efficiently handle only 2-3 people simultaneously and handling more people than that can pose several challenges and lead to human errors as well. Also, it serves to be expensive for the company to hire full time employees and offering additional resources to them. All this is reduced significantly with the help of chatbots since their developing cost is low and not much investment is needed for their maintenance.

Chatbot Helps To Reduce Phone And Email Replying Time:

Chatbots are able to handle multiple conversations simultaneously and that too without any sort of error. This results in providing fast response to the customers. Also, chatbots effectively operate 24*7 so that any inquiry is replied without any delays. This leads to reduction in overall email and phone replying time.

Chatbot Makes Repetitive Work Automation:

The repetitive tasks are prone to human errors. This is not the case with chatbots since are able to finish repetitive tasks on time. It is possible on account of task automation by chatbots that help enhance the productivity and save valuable time as well. This help in efficient management of tasks that are repetitive but hold high importance.

How Chatbots Can Help In Customer Service

Chatbot Helps In Customer Services

Running any business demands more and more productivity so as to enhance profits and lower the overhead. To make this possible, a comparatively new tool that becoming popular are chatbots. Basically it is the computer program that interacts over internet with humans in simulated human behavior and language that serves beneficial for the business.

There are several ways in which chatbots help enhance customer service.

Chatbot Offers Support to Multiple Users at the Same Time

Chatbots are able to provide support to multiple customers at the same time since they offer fast response to the queries with to the point solutions. It is predicted by an industrial research that within 5 years, chatbots will be dealing with about 90% of the overall customer inquiries. This means that chatbots will help bring $8 billion reduction in the business costs.

Chatbot Improves Visitor Experience

With chatbots, customer service is significantly enhanced since it eliminates long waiting time for getting in touch with service agent available. This eventually helps to enhance customer satisfaction and service quality.

Chatbot Instantly Answers Questions

Chatbots answer questions instantly and precisely instead of roaming around the topic. This also enhances customer experience since they need not to wait unnecessarily for long time. People also remain excited in making use of this technology. It is found in a survey that preference of customers in talking with chatbot is 44% more compared with human.

Chatbot Serves with Smile Forever

Chatbots never get emotional and therefore serve with a smile always. This is the reason why they have ability of adding good humor. You need not to worry regarding mood of chatbot since it is never bad and therefore chatbots never turn the customer away with wrong attitude, angry response etc. This greatly helps in enhancing customer experience.

Chatbot Offers Services Anytime

Use of chatbots ensures the fact that inquiries of customers will be handled instantly and that too anytime. Most of the questions are responded in an automated and fast manner by chatbots that eliminates long waiting hours for customers and improves productivity of the business. As per a research, more than 265 billion requests of customer support are made every year and servicing these costs businesses with whopping $1.3 trillion. Chatbots help in significant reduction of this cost enabling up to 30% saving for the businesses.

All these benefits make chatbots enhance customer service raising their satisfaction level that brings profit for the business.

Chatbot For Small Business and Beginners

What Is Chatbot

The program of artificial intelligence is termed as chatbot by which human conversation is simulated in interactive manner with user phrases that are pre-calculated and signals that are text based.  Chatbot is being widely used in business, these include the marketing systems and basic customer services make use of chatbots for instant messaging and social networking.

How does A Chatbot Work

A chatbot serves as automated program interacting like human with customers. No physical location or time limit chatbot and this is the reason why some businesses find it as an attractive option for attending customers all times. It works either in the way of machine learning or set guidelines.

Chatbot Major Functions

In the machine learning process, the chatbot has artificial neural network inspired by human brain neural network. Self learn programming makes the bot learn new words. This increases the efficiency of chatbot whenever new dialogues are received by it. Several sectors make use of chatbots for varied purposes. They are used in hubs of social networking, retail stores, financial services, weather forecasts, consumer inquiry handling etc.

Difference Between Chatbot and Live Chat Tool

Difference Between Chatbot and Live Chat

In the case of live chat tool, the chat is attended from other side by an actual person. The inquiry that you drop at website’s little pop up is answered when someone is there at the other end working on desk. You might also be asked to drop an email in case of live chat tool so that the reply is given in spare time.  In case of chatbot, a set of answers are taught to the robot like program that it responds for particular questions. Its value is also banged due to the intelligence range found in chatbot.

How Does Chatbot Benefit Businesses

Businesses can receive several benefits from chatbot like:

·         Paced with trends with presence on platforms of messaging:  it is possible to reach customers in more effective manner with use of chatbot.

·         Enhanced customer services: when you are able to respond to queries of customers when they are in need, it is possible to improve user experience.

·         Proactive interaction with customers: passive interaction with customers cannot work in present day fast paced competition. This makes proactive interaction important that could be achieved with the help of chatbots.

·         Customer engagement: brand engagement of customers is very important. This could be achieved with the help of chatbots that can help in interactive interaction to contribute engagement.

·         Gaining insights: chatbots asks simple questions that help in collection of valuable feedback from customers. They are also helpful in monitoring customer behaviors and purchase patterns according to user data. This help businesses with making effective marketing strategies based on customer data.

·         Cost saving: compare to cross platform app or employee hiring, it is faster and cheaper to implement a chatbot that is full-functioning. The chances of human errors and related problems are also eliminated with this.

·         Lead generation: when customer get instant revert for their inquiry, the chances of their engagement with the business increase. It helps the business to earn benefit and that to at reduced cost with the help of chatbot.

Chatbot Advantages Compare Mobile Apps and Websites 

Chatbot Advantages Compare Mobile Apps and Websites

·         Chatbot’s text and image messages can be kept for later review.

·         There is no need to download and install to take smart phone memory.

·         People don’t have to learn new user interface.

·         Chatbots are more human than apps, can speak human language, and can response in human language.

·         Chatbots are simpler and faster, load instantly rather than web pages take seconds.

·         Building and maintaining chatbot is cheaper for business.

·         Chatbots help increase sales as of improved customer services, personalized experience. 

·         Chatbots keep users engaged due to interactivity.

Small Business Chatbot Building Platforms

There are some chatbot building platforms developed by either big tech companies, or some startup companies. They can be classified into No Coding Needed and Programming Required.

No Coding Needed :  Chatfuel, Manychat, Chattypeople, Botsify, MobileMonkey etc.

Programming Required : IBM Watson, Microsoft Bot Framework, Amazon Alexa, Google Dialogflow, Facebook Bot for Messenger.

No Coding and Coding Chatbot Building Platforms Advantages and Disadvantages Comparison 

	No coding Needed	Programming Required
Building Platforms	Chatfuel, Manychat, Chattypeople, Botsify, MobileMonkey etc.	IBM Watson, Microsoft Bot Framework, Amazon Alexa, Google Dialogflow, Facebook Bot for Messenger.
Advantages	Pay monthly/yearly, free or less to start, get quick result, some can be built just couple of days, and with quick start templates. Good for no programming skills or server capacity. Easy to maintain. Small companies prefer. Some big companies also use : Techcrunch, Forbes, Adidas, Volkswagen, Uber etc.	Smarter chatbot, support multi language, understand natural human language, more flexible to add functions, no user numbers limited for fee. Support multi messengers channels.
Disadvantages	Fees charged based on user numbers or conversations/month. Most platforms for Facebook Messenger.	Need more time to build, costs thousands to dozen of thousands dollars to start. High maintain fee.

Chatbot Trends and Strategies

Chatbot will be widely used to serve businesses in future years, like current website, apps, social media etc, that means every business needs it. Small business would coordinate your strategies, long term goals, budgets to choose appropriate platform to build your chatbot.

Chatbot Opportunities For Tech Beginners

As of the huge demand for chatbots in the future, there is a great opportunity for people working on it. If you don’t have tech background, you can also learn to build chatbots with no code platforms.