With the rapid development of new technologies such as artificial intelligence, machine learning, and big data, chatbots will be applied in various areas of social life. Here we mainly share the knowledge in business fields and how to build a Facebook Messenger chatbot.
Includes the following 5 steps1. Select a conversational platform you need to build
No matter what kind of chatbot, it needs to be built on the message / conversation platform. The message / conversation platforms currently used include Facebook Messenger, Slack, Kik, Telegram, Skype, WhatsApp. Because social media has been widely used for many years, especially Facebook, with more than 1 billion users worldwide, many companies choose to build chatbots on Facebook's Messenger. At the same time, use business webpages to interact with visitors and discover potential customers.
2. You need to open a personal Facebook account. Facebook requires a real name to open an account. If you already have a personal Facebook account, you can go directly to step 3.
3. Use your personal account to set up a Facebook Business Page for your company. The benefit of this page is to help your company post some business information.
Here we remind you that you must do this in steps 2 and 3. You cannot skip step 2 and go directly to step 3. Some people, or some agency companies, especially like some marketing companies, do this for their customers, eliminating step 2 and directly opening a company account, causing endless troubles and great losses. , Wasted a lot of time, money, and fans which take a period of time to accumulate, have to start again.
There are two potential dangers here. The first, Facebook will block such accounts, and the second, you lose account’s administration access which lead to you can’t control your account.
4. You need to choose a chatbot platform / builder
To build your chatbot, there are dozens, even hundreds of chatbot development platforms available, please check
Chatbot development platform
We introduced five and we will introduce more in the future.
5. Create a chatbot with chatbot platform / builder
You can choose to do it yourself or hire a professional development team to make it for you. Most of these current development platforms are simple and easy to use. For basic chatbots, almost everyone can do it. But if you need to implement some advanced functions, you need to integrate artificial intelligence. If you are not familiar with software, applications, and various platforms and interfaces, you need to hire a professional development team.
In conclusionThis is the basic steps to build a Facebook Messenger Chatbot.
The point is that first you have to open a personal Facebook account, and then a business page, to ensure that you have the administration access and continuous development of your business account.
Choose a chatbot building platform that suits your company's long-term development strategy. You can start with the most basic chatbot and get some data. After a period of practice, you will know which advanced functions are more suitable for your company. When you decide to upgrade your chatbot in next step, choose only those features that are most useful to you, you would save time and money.
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