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Monday, 10 August 2020

The main reasons for the rapid development of the artificial intelligence revolution and its impact on business


Artificial intelligence is called the fourth industrial revolution, or intelligence revolution. Like the previous three industrial revolutions, it will change the world, and the impact of this revolution will be more far-reaching and significant.

The key to this revolution is that artificial intelligence can make intelligent machines including computers, robots, drones and other devices "think" like humans. This process is to obtain information from a large amount of data, edit, organize, summarize, calculate, and then make decisions based on the processed information and take actions.

The rapid development of artificial intelligence is based on two main reasons

The development of digitization worldwide has enabled humans to have more data than ever before. The more data that artificial intelligence can access, the more accurate the information it can interpret. Just like watching a video on YouTube, the more you watch it, the easier it is to recommend other content you like.

Advanced technologies such as cloud computing and distributed computing have made it possible for computing power to develop rapidly, processing and understanding all data, and human beings are storing, processing and analyzing data on an unprecedented scale. Without this, the data will be worthless.

Whether it is a small company or a multinational company, whether it is a traditional industry or a new type of industry, all will be affected by this intelligent revolution.

And its impact on business includes the entire process, from how to create the product, how to market it, and how to optimize operations. This is something that every company must reconsider, so that it is conducive to its own companies to establish a corresponding and reliable artificial intelligence strategy to ensure that artificial intelligence is used to create greater value.

Human beings can use artificial intelligence to enjoy the dividends brought by new technologies, on the other hand, they also need to actively defend artificial intelligence from being used in immoral or evil ways.


#Artificialintelligence #bigdata #cloudcomputing #business #enterprise #company #strategy #product #marketing #operation


Source :
What Is The Artificial Intelligence Revolution And Why Does It Matter To Your Business?

Thursday, 6 August 2020

Chatbots Will Become More Polite


The coronavirus pandemic has caused many brick-and-mortar stores around the world to close, but online services have shown a growing trend, which ensures that there is an urgent need to improve customer service quality.

The latest research has found that powerful and personalized online services are essential for building trust between consumers and companies. This is especially true in online chat functions.

The lack of social influence may be one of the reasons why the company’s online sales have not grown. The pandemic has new requirements for improving the quality of customer service. This means that many companies have turned to artificial intelligence (AI-based) chatbots to do so.

In today's era where customers want personalized communication with organizations, providing polite and social support to users can be a challenge.

Through the case of Microsoft’s Tay, people hope that the chatbot can fully understand the nuances of politeness. This not only means that chatbot can simply say "please" and "thank you", but also knows when to soften the tone of the sentence and make politeness become an indispensable part of chatbot technology in the future.


#Chatbot #customerservice #business #retail #ecommerce #onlinesales #customersupport


Source : 

Monday, 3 August 2020

AI Chatbot's E-commerce Functions, Problems and Future

The unprecedented increase in e-commerce transaction volume has created tremendous pressure on customer service and created many problems. The quality of customer service urgently needs to be improved, and more innovative solutions are needed. Chatbots are the first step. Chatbots need to become smarter to help e-commerce retailers solve complex customer service problems. This requires integrated artificial intelligence.


How can AI-driven conversational chatbots help e-commerce?

Help analyze and improve buyer loyalty
Achieve the best customer experience
Provide customer sentiment analysis


What are the current security challenges of chatbots?

Two main security challenges
Chatbots may constitute including cheating or impersonating others, tampering with data, and theft of data.
If the system is improperly maintained, poorly coded, lacking protection, or due to human error, it may become vulnerable.
In the past few years, the implementation of Chatbot has matured to overcome these security challenges.


Can chatbots replace humans?

A well-functioning chatbot can make the customer experience nearly perfect, so that it is difficult to distinguish between interacting with a chatbot and a person. However, chatting with human is still required in some cases. Artificial intelligence-driven chatbots will not only deal with customers, but will also promote communication within the organization in the near future. This type of chatbot will be very effective in carrying out various human resource activities in the future. For the e-commerce industry, this is very important. At present, artificial intelligence chatbots still cannot completely replace humans.


What is the future of AI conversational chatbots?

Compared with conventional chatbots, AI-driven conversation chatbots will promote customer engagement in the e-commerce field. It can change the process of interacting with customers, and customers no longer need to deal with the limited options provided by the original chatbot. More chatbots will work like Alexa and Google Assistant.


#ecommerce #reatil #customerservice #customerloyalty #customerexperience #chatbot #artificialintelligence


Source :

Chatbots and the Future of Intelligent Customer Engagement




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