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Wednesday, 10 February 2021

Recommend to Small Business For Building a Basic Chatbot


This is an introduction to the most basic business chatbots, the purpose is to let small companies know chatbots.

Benefits of building a very basic chatbot 

  • Very low development and maintenance costs
  • Help businesses understand chatbots and can upgrade at any time
  • Improve customer experience
  • Work 24 x 7 x 365


The basic functions of chatbots include:


Greeting visitors/users

  • Answer some questions
  • Show products/services
  • Guide customers to visit
  • Collect user contact information
  • Take subscription
  • Connect to live chat
  • Link to website, blog, social media

The basic elements of chatbots:


The two necessary elements include

1. Greetings

2. Default answer-The default answer means that when the chatbot does not understand a visitor’s message, the chatbot will give a pre-set message in order to restart the chat, or leave customer information for the business to reply or subscribe, or end chat.


Other elements

As the basic function of reply, text is a must.


Main menu: Display main information and used as navigation.

Gallery: Display pictures horizontally, used to display products.

Typing: "seems" chatbot is typing and answering questions.

Others include audio, video, images, gif & emoji etc.


How to Build a Basic Chatbot


It includes three parts


1.Understand the Chat & Messenger platforms


The following platforms can all be used to build chatbots. Users can decide to choose a suitable platform according to their own planning.


Facebook Messenger, Discord, Telegram, WhatsApp, Twitter, Instagram, Alexa, Skype, Google Assistant, Slack, WeChat, Viber, Line, Kik

Also website, email.


2.Understand the technology and platform required to develop chatbots



The most important thing to choose a platform is to understand their prices. You should first understand their prices in order to make a good budget.


Python, NodeJS, Dialogflow

Chatfuel, Manychat, Botsify, FlowXO

And others.


3.Design and develop chatbots


Set goals based on your budget

Establish effective communication with developers

Use any elements can be used to achieve the above-mentioned functions.

Prepare for the next steps, including data collection, analysis and upgrade.

























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Recommend to Small Business For Building a Basic Chatbot

This is an introduction to the most basic business chatbots, the purpose is to let small companies know chatbots. Benefits of building a ver...